FAQ

Straight answers

What a program office, a contracts officer or an assessor tends to ask. Questions we cannot yet answer with verified facts are left off.

Working with us

Do you actually work inside Salesforce Government Cloud?

Yes. Delivery happens inside the FedRAMP-authorized GovCloud boundary, with US-based personnel and a cleared principal. If your program requires commercial Salesforce instead, we'll say so.

How small is too small?

We're boutique on purpose. A single-program subcontractor with fifteen seats is a good fit; so is an ISV that needs senior Apex capacity for two quarters. If we're the wrong partner, we'll tell you in the first call.

Who will actually do the work?

You'll work with the principal who scoped your engagement, backed by a small vetted US bench for surge capacity. No handoff to an offshore delivery team after the sale.

Do you use offshore or subcontracted labor?

No offshore delivery. Surge capacity comes from a small vetted US-based bench, and anyone touching your org is named to you in advance.

What happens if you're unavailable mid-project?

Everything lives in your environment: metadata in your repository, decisions written down, and a handover document maintained during the engagement rather than at the end. You could hand the work to another partner without archaeology.

Can you work in commercial Salesforce too, not just GovCloud?

Yes. Plenty of defense suppliers run commercial Salesforce entirely legitimately because the data in scope isn't controlled. We'll tell you which one your requirement actually calls for rather than upselling the harder environment.

What if we already have a Salesforce partner?

Common, and not a problem. We're often brought in for the GovCloud or compliance-sensitive slice alongside an existing partner, or for a second opinion on an architecture before it's built.

Compliance & security

What exactly is your CMMC credential?

Our principal holds Registered Practitioner Advanced (RPA) status from the Cyber AB, the accreditation body for CMMC. That is the ecosystem's credential for implementers who help organizations prepare, and it binds us to the CMMC Code of Professional Conduct. It is not an assessment authority, and it is not a statement that your org is certified , only a C3PAO can do that. The firm itself is separately registered as a Registered Practitioner Organization (RPO), which is the organization-level registration for non-certified CMMC consulting. Ask us for both registration details and we'll send them.

Can you help with CMMC without being our assessor?

We build and evidence the platform side, data model, sharing, logging, CUI handling, and work alongside your C3PAO or consultant. We don't certify our own work.

Do you do penetration testing?

Two different things, and we keep them separate. Every managed services engagement includes an Org Security Review: a read-only review of your Salesforce configuration, permissions, guest and external surface, custom code and connected apps, with findings mapped to NIST SP 800-171 controls and an hour estimate against each fix. That is evidence you can hand an assessor. It is not a penetration test, and we do not call it one. A true penetration test is a separate, one-time engagement, priced on its own, we scope and manage it, and it is performed either by our team or by a specialist US-based testing firm we select and manage, depending on the scope. We stay responsible for translating the findings into remediation and re-testing the fixes. Worth knowing before you buy one: CMMC Level 1 and Level 2 do not require a penetration test. Only Level 3 does. If someone tells you otherwise, ask them which control.

How do you handle CUI and ITAR-controlled data?

Controlled data stays inside the authorized boundary. It isn't copied to laptops, sandboxes, ticket attachments or AI tooling; where a task needs realistic data we use masked test data. If your program has specific handling instructions, send them and we'll work to them.

Can you support classified or SCIF Salesforce programs?

Yes, from the unclassified side. We build and test releases in an IL5 or unclassified mirror of your org, then hand your cleared staff packages, a manifest and a deployment runbook for the air‑gapped org. We don't hold a facility clearance; for classified access we work through a cleared prime.

Who has access to our Salesforce org, and for how long?

Access is scoped to the statement of work, documented, and removed at close-out. If you'd rather provision a named user under your own controls than issue a partner credential, that's fine , often preferred.

Contracting

Are you registered to receive federal awards?

Yes , Rocket Laboratory, LLC, CAGE 170Z9, UEI YXTMCQV1SLF8, registered in SAM.gov. Happy to send a capability statement with the current registration expiry on request.

Do you work as a prime or a subcontractor?

Both. On platform work we're comfortable as prime; on larger program efforts we're usually the Salesforce piece under a systems integrator or a program prime, which is often the faster path to get us on contract.

What is your business size for set-aside purposes?

Rocket Laboratory, LLC is a small business under NAICS 541512, with no socio-economic set-aside designations. If your requirement depends on a specific designation, say so early , we will tell you plainly whether we qualify rather than let it surface at award.

Can you support a CPARS-relevant delivery?

Yes. We work to written acceptance criteria and a documented schedule so performance is measurable rather than argued about after the fact. Past-performance references available on request, with client permission.

Will you sign our NDA, teaming agreement or subcontract terms?

Yes, and we read them. Flow-down clauses on cybersecurity, CUI handling and place of performance are ones we've worked under before, so review is usually quick.

Still have a question?

Ask it on a mission brief, or send it to sales@rocketlab.us and get a straight answer in writing.